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  • We are not able to add, remove, or swap items in existing orders. We are also unable to combine multiple orders.

    Instead, you can place a new order with the correct items, and email us at support@holotaco.com to process a return on your first order. 

  • If you need to cancel your order, please email us at support@holotaco.com as soon as possible to request a cancellation. We’ll do our best to make this happen.

  • If you received an item that was damaged in transit, please take photos of the damaged polish right away. Email the photos to support@holotaco.com and our support team will help you out! 

  • When you place an order, we automatically try and get an authorization from your bank or credit card company for the cost of your order.  If multiple unsuccessful payment attempts are made, these may be reflected on your account.

    This authorization is not a charge to your card or account. It’s just a way for us to check that the funds are available. If there are multiple charges showing up, they are for authorization purposes only. These funds will NOT be withdrawn from your bank account. 

    To be safe, you can always call your bank or credit card company to double check.


  • It's not a problem — your package is on its way! Tracking information for shipments can take a few days to be updated. 

    Please allow up to 48 hours for tracking information to update. If you received a shipping confirmation on Friday or before a holiday, your order may not leave our facility until the end of the next business day. 

  • Shipping times can vary depending on where you live. 

    Orders are usually processed within 2 business days. Due to increased volume during new product launches, orders may take up to 10-14 days to ship.

    If your order is being shipped outside the USA, please include your phone number when placing your order. This will help speed up the customs clearing process.

    Shipping carriers may be experiencing additional delays due to the impact from COVID-19, so we aren’t able to guarantee delivery by an exact date.

  • We'll occasionally offer products for pre-order, so you can reserve products in advance, and then we'll produce and ship them to you.

    Pre-order products may take up to 4 weeks from the order date to ship out. We appreciate your patience while we ensure your order meets our highest standards!

  • We’ve got you! Please email support@holotaco.com as quickly as possible. Be sure to include the correct shipping address so our team can assist you more quickly.

  • For a list of countries we’re able to ship to, check out the Shipping Information page. If your country is not listed, we are not able to ship there at this time.

  • Some countries do not allow certain ingredients or nail polish in general to be sent via international mail because it can be considered a hazardous material. We appreciate your support, and hope we can ship to your country in the future! 

    Our shipping providers may also determine, at their discretion, that current conditions warrant changes in their services within select countries. For updates, please visit https://www.ups.com/ru/en/service-alerts.page

  • Unfortunately, shipping restrictions prohibit us from sending nail polish to Army Post Office (APO)/Fleet Post Office (FPO)/ Diplomatic Post Office (DPO) addresses, as it can be considered a hazardous material. We appreciate your support, and will keep you updated with any future changes!

Products & Gift Cards

  • We do our best to restock on sold out products whenever we can! However, there are times when we are unable to restock (e.g. when the product is limited edition or discontinued). We may offer pre-orders or waitlist options for sold out items. Be sure to sign up for our emails to make sure you’re among the first to know when the holo is back!

  • Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards can be used on all items in the store, never expire, and have no additional processing fees. If you have not received an email with your gift card, please reach out to support@holotaco.com for further help.

  • Your gift card can be applied to your order, including the cost of shipping. Afterwards, you can apply any remaining balance to a future order. Multiple gift cards can also be applied to a single order.

    Holo Taco gift cards cannot be used to purchase another Holo Taco gift card.


  • You can reach us through email at support@holotaco.com. Our support team is online Monday through Friday, 9am-5pm ET and will assist you as soon as possible! 

  • Not at the moment. On the bright side, our online store never closes. You get to shop at midnight, in bed!

  • Thanks for letting us know! Please email support@holotaco.com for further assistance.