FAQ

FAQ

Orders

  • Once your order has been placed we are unable to make any adjustments, this includes: cancelling, adding, removing or updating any items in your order. We are also unable to combine multiple orders.

    Instead, you can place a new order with the correct items, and email us at support@holotaco.com to process a return on your first order. 

  • If you received an item that was damaged in transit, please take photos of the damaged polish right away. Email the photos to support@holotaco.com and our support team will help you out! 

  • When you place an order, we automatically try and get an authorization from your bank or credit card company for the cost of your order.  If multiple unsuccessful payment attempts are made, these may be reflected on your account.

    This authorization is not a charge to your card or account. It’s just a way for us to check that the funds are available. If there are multiple charges showing up, they are for authorization purposes only. These funds will NOT be withdrawn from your bank account. 

    To be safe, you can always call your bank or credit card company to double check.

Shipping

  • It's not a problem — your package is on its way! Tracking information for shipments can take a few days to be updated. 

    Please allow up to 48 hours for tracking information to update. If you received a shipping confirmation on Friday or before a holiday, your order may not leave our facility until the end of the next business day. 

  • Shipping times can vary depending on where you live. 


    Orders are usually processed within 3 business days. Due to increased volume during new product launches, orders may take up to 8 to 10 business days to ship. 


    If your order is being shipped outside the USA, please include your phone number when placing your order. This will help speed up the customs clearing process.


    Shipping carriers may be experiencing additional delays due to the impact from COVID-19, so we aren’t able to guarantee delivery by an exact date.

  • For a list of locations we’re able to ship to, check out the Shipping Information page. Please note regional shipping regulations may apply. If your country is not listed, we are not able to ship there at this time. You can also enter your address prior to payment during checkout to confirm whether we’re able to ship to your address. 

  • Some countries do not allow certain ingredients or nail polish in general to be sent via international mail because it can be considered a hazardous material. We appreciate your support, and hope we can ship to your country in the future! 

    Our shipping providers may also determine, at their discretion, that current conditions warrant changes in their services within select countries. For updates, please visit https://www.ups.com/ru/en/service-alerts.page

  • Unfortunately, shipping restrictions prohibit us from sending nail polish to Army Post Office (APO)/Fleet Post Office (FPO)/ Diplomatic Post Office (DPO) addresses, as it can be considered a hazardous material. We appreciate your support, and will keep you updated with any future changes!

Products and gift cards

  • We do our best to restock on sold out products whenever we can! However, there are times when we do not plan to restock (e.g. when the product is limited edition or discontinued). 

    If the product is planned for a future restock, hit the ‘NOTIFY ME’ button on the product page and share your email to be notified when it’s back. Be sure to also sign up for our emails so you don’t miss any other restock announcements! 

    If the product was part of a limited edition release, there’s a small chance it may be voted back out of retirement at a later date by Holo Royalty members as a perk of our Loyal-Tea Rewards Program, pending availability of materials.

  • Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards can be used on all items in the store, never expire, and have no additional processing fees. If you have not received an email with your gift card, please reach out to support@holotaco.com for further help.

  • Your gift card can be applied to your order, including the cost of shipping. Afterwards, you can apply any remaining balance to a future order. Multiple gift cards can also be applied to a single order.

    Holo Taco gift cards cannot be used to purchase another Holo Taco gift card.

Contact

  • You can reach us through email at support@holotaco.com. Our support team is online Monday through Friday, 9am-5pm ET and will assist you as soon as possible! 

  • Not at the moment. On the bright side, our online store never closes. You get to shop at midnight, in bed!

  • Thanks for letting us know! Please email support@holotaco.com for further assistance.

Loyal-Tea rewards

  • The Holo Taco Loyal-Tea Rewards Program is our official loyalty program that rewards you every time you shop, follow us and more. Once you create a Holo Taco account, you’ll be automatically enrolled in the free Loyal-Tea Rewards Program. You’ll start earning points that can be redeemed for an ever-changing selection of your favourite Holo Taco products. To learn all the ways you can earn points toward rewards, including shopping, engaging with us and reviewing your purchases, visit the Ways to Earn section above.

  • The Loyal-Tea Rewards Program has three different tiers - Holo Explorer, Holo Swatcher and Holo Royalty. The higher your tier, the more benefits you’ll unlock! When you sign up, you’ll automatically be placed into a tier based on your past 12 months of purchases. To level up to the next tier, you’ll need to reach a certain point threshold. To learn the specific number of points needed to unlock each tier, see the chart at the top of the Loyal-Tea Rewards Program page. 

    When you reach a new tier, you’ll also unlock new benefits, including exclusive discounts and opportunities! Each tier status term is valid for 12 months (from the date in which you reach a new tier).

  • Your starting tier will be based on your past 12 months of Holo Taco purchases, as of the date you join the Loyal-Tea Rewards Program. For example, if you’ve spent $500USD (before shipping & taxes) on holotaco.com in the 12 months prior to signing up, you’ll start in the Holo Royalty tier! 

    While your past purchases will help determine your starting tier, please note that we’re unable to issue points for any purchases made before the launch of the Loyal-Tea Rewards Program. 

    To thank you for your support over the past 3 years, we’re granting 50 points for every year that you placed an order between 2019 and 2021. That means, if you’ve ordered every year since we launched, you’ll start off with 150 points.

  • Your starting tier status is based on your past 12 months of Holo Taco purchases, as of the date you join the Loyal-Tea Rewards Program. For example, if you’ve spent $500USD (before shipping & taxes) on holotaco.com in the 12 months prior to signing up, you’ll start in the Holo Royalty tier!

    While your past purchases will help determine your starting tier, please note that we’re unable to issue any redeemable points for any purchases made before the launch of the Loyal-Tea Rewards Program. Once you join, you’ll immediately start earning redeemable points for all of your future purchases, repping that holo & more!

    To thank you for shopping with us over the past three years, for a limited time we’re rewarding Loyal-Tea Rewards members with 50 redeemable bonus points for every year that they’ve placed an order with Holo Taco between 2019 & 2021. (Offer valid for qualifying Loyal-Tea Rewards Program Members who sign up by September 30th, 2022.)

  • Your tier points balance reflects the total number of points you’ve earned this year. The more tier points you earn each year, the higher your tier status will be and the more perks you’ll unlock! Once you’re logged in, you’ll find your tier points balance for the year reflected on the rainbow progress bar at the top of the Loyal-Tea Rewards Page. Note: Redeeming current points for rewards won’t affect your tier points balance.Your current points balance is the total number of points you can currently redeem for sweet and shiny new rewards. Once you’re logged in, you can find your current points balance at the top of the Loyal-Tea Rewards Page or under the Redeem Your Points section. Your current points balance reflects your lifetime points balance minus any points you’ve already redeemed for rewards or any points that have expired.

  • Yes! If you already have an account on holotaco.com, you will automatically be enrolled in the Loyal Tea Rewards Program. To access your rewards, please log in on the Rewards page. If you don't have an account, click here to get started.

  • You can earn points by making a purchase, following us on social media and through other activities. To learn all the ways you can earn points, visit the Ways to Earn section of the Loyal-Tea Rewards Program page.

    For store purchases, you’ll earn 1 point per every USD spent on Holo Taco products (excluding gift cards). Spend towards shipping, taxes, customs & duty fees, and gift card purchases are excluded. Points will appear in your account once your order has been fulfilled.

    Points only expire if you neither earn nor redeem any points within a year of entering a tier. After a year of inactivity, your point balance will reset.

    Points start accruing on July 1st, 2022 but they will not be activated until an account is created. Once you sign up for the Loyal-Tea Rewards Program, you’ll immediately start earning points with every qualifying action and purchase.

  • Once you’re logged in, you can view your current points balance at the top of the Loyal-Tea Rewards Page or under the Redeem Your Points section. Your current points balance is the total number of points you're currently able to redeem for sweet and shiny new rewards. To view your full points history, visit the View Activity History section. Please note that points for recent purchases will show up in your account once your order has shipped.

    Wondering how to view your tier points progress? Once you’re logged in, you’ll see your tier points balance for the year reflected on the rainbow progress bar at the top of the Loyal-Tea Rewards Page. Your tier points balance is the total number of points you’ve earned this year. The more tier points you earn each year, the higher your tier status will be, and the more perks you’ll unlock! Note: Redeeming current points for rewards won’t affect your tier points balance.

  • Once you’ve earned enough points to redeem one of our Loyal-Tea Rewards products, you’ll immediately be able to redeem it. Check your points balance and then head to the Redeem Your Points product carousel located on the main rewards page when you login to your membership account. 

    And don’t worry: redeeming your points won’t negatively affect your tier progress. You’ll maintain your tier as long as you remain active each year of being a member.

  • Holo Royalty tier members get a seat at the Holo Table! We'll survey members’ input on upcoming decisions, like which past limited edition products to bring out of retirement. We’ll also open up key product consultations to Holo Royalty members… like designing a custom polish. More info on that will be emailed directly to Holo Royalty members when the time comes!

  • We’ll host a special sales event where Holo Explorer, Holo Swatcher and Holo Royalty Loyal-Tea Rewards Members will have exclusive access to additional savings! The higher your tier, the more you’ll save! Stay tuned for more details!

  • Don’t worry! Redeeming your points won’t cause you to lose your current tier status or your progress toward entering the next highest tier. You’ll stay in your current tier as long as your account remains active (i.e., you either earn or redeem points) at least once in a year period. For example, you’ve earned 250 points and entered the Holo Swatcher tier. You then redeem 200 points for a free product. While you now have 50 points left to redeem, you’re still in the Holo Swatcher tier for at least the next year! 

  • You won't receive points to redeem for past purchases, but your tier level will be based on your past 12 months of purchase history. You’ll start accruing points the moment you sign up for our Loyal-Tea Rewards Program. To thank you for shopping with us over the past three years, for a limited time we’ll reward you with 50 points for every year that you’ve placed an order with Holo Taco between 2019 and 2021. For example, if you’ve made a purchase with us in 2019, 2020 and 2021, you’ll automatically receive 150 points. (Offer valid for qualifying Loyal-Tea Rewards Program Members who sign up by September 30th, 2022.)

  • It’s not a problem! As long as the email you enter at sign up is the same email that you’ve used on all of your previous purchases, your starting tier and points balance will reflect your previous purchase history, once your account is created.

  • Your points should automatically appear in your account when you sign up for our emails, sign up for our texts or leave a review on our website (limit one per 4 months). To earn points on your email subscription, please note that the email address subscribed must be the same email address used for your Holo Taco account.

    If you’re subscribed to either our email or SMS lists, but aren’t seeing your sign-up points reflected in your account history, please feel free to reach out to us at support@holotaco.com.

  • If you have more questions, please feel free to contact us for help at support@holotaco.com!