Please reach out to firstname.lastname@example.org as soon as you can. We’ll do our best to adjust your order before it ships.
If you need to cancel your order, please reach out to email@example.com as soon as possible to request a cancellation. We’ll do our best to make this happen.
If you received an item that’s become damaged on its way to you, please take a photo of the damaged polish right away. Email the photo to firstname.lastname@example.org and our support team will help you out.
In most cases, you can expect to receive a replacement polish or a gift card if the polish you ordered is out of stock.
When you place an order, we automatically try and get an authorization from your bank or credit card company for the cost of your order.
This authorization is not a charge to your card or account. It’s just a way for us to check that the funds are available. If there are multiple charges showing up, they are for authorization purposes only. These funds will NOT be withdrawn from your bank account.
To be safe, you can always call your bank or credit card company to double check.
It’s all good — your package is on its way! Tracking information for shipments can take a few days to be updated.
Free shipping/standard shipping methods generally take longer to update than express shipments.
For US orders, please allow up to 2 business days for tracking information to be updated.
For international orders, please allow up to 4 business days for the tracking information to be updated.
Please note: Complete tracking information is not available for all countries.
Orders are shipped 1-3 business days after you order, not including weekends and US national holidays. Please allow 1-4 extra business days for processing during special events, such as new collection launches or special promotions.
Shipping times can vary depending on the type of shipping you selected and where you live. Domestic shipping can take up to twelve business days for delivery. International shipping can take 2 to 4 weeks for delivery depending on your location.
If your order is being shipped outside the USA, please include your phone number when placing your order. This can help speed up the customs clearing process.
Please note: Orders placed on Friday will be fulfilled the following week.
We'll occasionally offer products for pre-order, so you can reserve products in advance, and then we'll produce and ship them to you. Pre-order products may take up to 4 weeks from the order date until your items ship out. We appreciate your patience while we ensure your order meets our highest standards!
We’ve got your back! Please email email@example.com as quickly as possible. We’ll help you correct your shipping address.
For a list of countries we’re able to ship to, check out the Shipping Information page. If your country is not listed, we are not able to ship there at this time.
This one is usually beyond our control. In most cases, your country does not allow nail polish to be shipped by mail. This is because it is can be considered a hazardous material.
During checkout, you paid a shipping fee to Holo Taco. However, you have not paid the import/duty taxes on the products to your country’s customs agency.
International orders, regardless of shipping method, may be subject to additional duties, taxes, and customs clearance fees. These additional fees are not included in the prices on our website.
The purchaser of a product is responsible for all import duties, customs and local sales taxes charged by the country you are shipping to.
Please consult with your local customs agency to find out more information regarding the amount of duties, taxes, or fees you may have to pay.
Unfortunately, Holo Taco has no control over these charges. We’re happy to help you review your invoice if you’d like help analyzing it.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards can be used on all items in the store, never expire, and have no additional processing fees. If you have not received an email with your gift card, please reach out to firstname.lastname@example.org for further help.
We do our best to restock on sold out products whenever we can! However, there are times when we are unable to restock (e.g. when the product is limited edition or discontinued). We may offer pre-orders or waitlist options for sold out items. Be sure to sign up for our emails to make sure you’re among the first to know when the holo is back!
You can reach us through email at email@example.com. Our support team is online Monday through Friday. Any emails received over the weekend or on a holiday will be answered the next business day.
Not at the moment. On the bright side, our online store never closes. You get to shop at midnight, in bed!
Thanks for letting us know! Please email firstname.lastname@example.org for further assistance.