We are not able to add, remove, or swap items in existing orders. We are also unable to combine multiple orders.
Instead, you can place a new order with the correct items, and email us at email@example.com as soon as possible in order to have us cancel your original order.
If you need to cancel your order, please reach out to firstname.lastname@example.org as soon as possible to request a cancellation. We’ll do our best to make this happen.
If you received an item that was damaged in transit, please take photos of the damaged polish right away. Email the photos to email@example.com and our support team will help you out!
When you place an order, we automatically try and get an authorization from your bank or credit card company for the cost of your order. If multiple unsuccessful payment attempts are made, these may be reflected on your account.
This authorization is not a charge to your card or account. It’s just a way for us to check that the funds are available. If there are multiple charges showing up, they are for authorization purposes only. These funds will NOT be withdrawn from your bank account.
To be safe, you can always call your bank or credit card company to double check.
Since so many packages are being shipped during the holoday season, our carrier may take longer to get everyone their holo. We upgraded to a better US domestic shipping option to make sure everyone had more time to order their holo and receive it by December 25th. We’ll be back to our usual shipping option after the holodays. 😊
Note: There is no change to International shipping prices during this holoday season.
For US customers:
* If your order includes a Holoday Collection Set, order by 12/2 and select Regular Shipping to receive it by 12/25. Or order by 12/17 at 12PM ET / 9AM PT and select Express Shipping to receive it by 12/25.
* If your order does not include a Holoday Collection Set, order by 12/10 at 12PM ET / 9AM PT and select Regular Shipping to receive your order by 12/25. If you order by 12/17 at 12pm ET / 9AM PT, please select Express Shipping to receive your order by 12/25.
For international customers:
* If your order includes a Holoday Collection Set, order by 12/2 to receive it by 12/25.
* If your order does not include a Holoday Collection Set, order by 12/10 at 12PM ET / 9AM PT to receive your order by 12/25.
Please note that we cannot control unforeseen delays caused by shipping carriers or delays in shipping times due to international customs processes.
It's not a problem — your package is on its way! Tracking information for shipments can take a few days to be updated.
Please allow up to 48 hours for tracking information to update. If you received a shipping confirmation on Friday or before a holiday, your order may not leave our facility until the end of the next business day.
Shipping times can vary depending on where you live.
Shipping within the U.S. can take up to twelve business days for delivery. International shipping can take 2 to 4 weeks for delivery depending on your location.
If your order is being shipped outside the USA, please include your phone number when placing your order. This will help speed up the customs clearing process.
We'll occasionally offer products for pre-order, so you can reserve products in advance, and then we'll produce and ship them to you.
Pre-order products may take up to 4 weeks from the order date to ship out. We appreciate your patience while we ensure your order meets our highest standards!
We’ve got you! Please email firstname.lastname@example.org as quickly as possible. Be sure to include the correct shipping address so our team can assist you more quickly.
For a list of countries we’re able to ship to, check out the Shipping Information page. If your country is not listed, we are not able to ship there at this time.
Some countries do not allow certain ingredients or nail polish in general to be sent via international mail because it can be considered a hazardous material. We appreciate your support, and hope we can ship to your country in the future!
During checkout, you paid a shipping fee to Holo Taco. However, you have not paid the import/duty taxes on the products to your country’s customs agency.
International orders, regardless of shipping method, may be subject to additional duties, taxes, and customs clearance fees. These additional fees are not included in the prices on our website.
The purchaser of a product is responsible for all import duties, customs and local sales taxes charged by the country you are shipping to.
Please consult with your local customs agency to find out more information regarding the amount of duties, taxes, or fees you may have to pay.
Unfortunately, Holo Taco has no control over these charges.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards can be used on all items in the store, never expire, and have no additional processing fees. If you have not received an email with your gift card, please reach out to email@example.com for further help.
We do our best to restock on sold out products whenever we can! However, there are times when we are unable to restock (e.g. when the product is limited edition or discontinued). We may offer pre-orders or waitlist options for sold out items. Be sure to sign up for our emails to make sure you’re among the first to know when the holo is back!
You can reach us through email at firstname.lastname@example.org. Our support team is online Monday through Friday, 9am-5pm ET and will assist you as soon as possible!
Not at the moment. On the bright side, our online store never closes. You get to shop at midnight, in bed!
Thanks for letting us know! Please email email@example.com for further assistance.